User Experience

2.12.2025
„I would like to share my opinion on Mailboxde.com GmbH. This company provided excellent shipping service to America. This company provided excellent customer support during my ordering process, and while I was tracking the shipment that was successfully delivered from a German eBay seller to me in America. I purchased a rare vintage bicycle part that I was only able to find in Germany. For some reason, German eBay sellers do not ship to America. Mailboxde.com overcame that obstacle for a very reasonable cost. The process was a bit complex due to international shipping regulations, and some of the online forms were challenging for me to complete. But when I had questions, my questions were answered completely, clearly, and quickly. You should not have any hesitations about using this company.“ John H, Washington, DC, USA

12.11.2025
„IMPORTANT INFO FOR POTENTIAL CUSTOMERS. This company will not handle and forward mail that is gifts or private sales. They will only work with mail resulting from business to business transactions and corporate online retail like EBay Amazon etc. If you bought something off your friend for a couple Euros or someone wants to send you a gift Mailboxdecom will not ship it internationally to you as they told me repeatedly over email and phone. I really wish this was explained on the website. would have saved me 2 weeks of totally unhelpful autogenerated back and forths over email and an all nighter of 8 international phone calls as I desperately tried to upload documents they would deem official enough. a letter is unacceptable. A Word document is unacceptable. if it doesnt have a Tax ID and business logo and verifiable retail price it is unacceptable. and convince them to mail the consolidated shipment I had already paid for. I was basically told my shipment would be abandoned before they could mail a gift to me inside the shipment that did not have a commercial invoice from EBay Amazon etc or a tax IDd business. Really disappointing and infuriating. In the end I had to have my consolidated shipment of vinyl records mailed to a friend of mine in Germany so he could mail it to me like any normal human being is able to. What is the point of a mail forwarding business that will not forward your mail. Why is my friend able to mail this package to me without any difficulties but a business whose entire purpose is mailing stuff cant figure it out.“ Dan

Answer:
Dear Dan,

Thank you for your detailed feedback. We can forward gifts and private shipments, but only if they meet customs rules: a gift must be given completely free of charge, and a private sale (when the recipient pays the sender, even between friends) must be treated as a normal purchase with proper documentation (proof of value, seller details, etc.).

As your authorised customs declarant, we cannot simply state that a shipment is a gift. We need evidence - a simple letter or declaration from the original sender. The sender can attach this signed declaration directly to the package.

As a regulated forwarding company, we must be able to show these documents to customs authorities even years later, otherwise we are not legally allowed to export the item as declared.

We understand this is frustrating when expectations are different and we will work on explaining these requirements more clearly on our website (see our updated FAQ: https://www.mailboxde.com/faq.html#h18sizofgi71t0yf1r1sf7upn1wea2h4).

Kind regards

Ondrej Krabs,
Mailboxde.com GmbH

12.11.2025
„IMPORTANT INFO FOR POTENTIAL CUSTOMERS: This company will not handle and forward mail that is gifts or private sales. They will only work with mail resulting from business-to-business transactions and corporate online retail (EBay, Amazon, etc). If you bought something off your friend for a couple Euros, or someone wants to send you a gift, Mailboxde.com will not ship it internationally to you (as they told me repeatedly over e-mail and phone).“ Dan

27.10.2025
„I have been a Mailboxde customer since before COVID, so for over six years now. I can honestly say that Mailboxde is my favorite service, out of ALL the services I use, both in real life and online. Not only does Mailboxde allow me to get items I would not be able to where I live (and often cheaper, too!), but they CONSISTENTLY show that they care about the customer. Things usually go perfectly, and on the rare occasion they do not, the team is incredibly efficient at solving the issue. Here are just a few examples: 1) I once ordered a computer case that was delivered to the warehouse but got lost due to a senders error (missing documentation on the package). After I contacted them, the team immediately found the package, suggested the best way to ship it given its fragile contents, AND applied a FRAGILE sticker, all by themselves and for free. Thank you, Jan, for taking such great care of my package and representing Mailboxde so wonderfully! 2) I had to process a few returns, which required the team to open my consolidated packages to forward the specific items to DHL Express. Even though this was a non-standard request, they handled it without a problem. Thank you, Lucie, for managing my return shipments and for such fantastic service! 3) Every consolidated shipment I have ever received has always been packed with more than enough protection. 4) Consolidations almost always happen the same day I request them, and the package is underway to me by the next day. The consistency is amazing, and surprises are extremely rare. All in all, I have complete trust in Mailboxde. I am more than prepared to pay a bit more for the peace of mind and the level of service I know I will get.“ Marijan Smetko, Croatia

17.9.2025
„Highly recommended. At first I was wary of using this type of service, but I had no problems whatsoever. They were fast and customer service was kind, obliging and solved all my concerns.“ Luis, Spain

10.9.2025
„This is the first time I have used mailboxde.com and I am very impressed so far. They updated the status when package arrived from DHL, I was notified immediately from mailboxde as well as DHL. I paid for my package to be sent and I think within the hour I got a tracking number.“ Stelios

31.5.2025
„Just received my parcel. It wasn`t that easy - mostly because of confusion and a third-party issue. Wouldn`t hurt for a better messaging of a rule that you can`t use PayPal for the first order (my money ended up locked by the bank for a month). All in all, the support was swift and professional with the responses. If you need an intermediary - this is a solid choice.“ Kirill

26.5.2025
„It would be extremely helpful if there was an option to ship to the USA.I have a business here called Arcade Funcade.com and would like to buy more items that are unique from your country.I have 1 package in your warehouse i cannot send to myself because there is no option to send to USA please help.“ Dan Bonilla Geneva,Ne USA

19.3.2025
„This was my first time using a service like Mailboxde com and I could not be happier with the experience Communication was prompt and clear I received an immediate notification when my letter arrived and within a few hours it was already safely handed over to UPS exactly as I had chosen Excellent speed reliability and efficiency Highly recommended“ Carlos C.

11.2.2025
„My first time doing business with mailboxde and I couldn`t be happier with them. I wanted to make sure if all of my content was in the package and extra insurance which they provided and emailed me in detail. Very fast replies in emails and amazing customer service, would recommend.“ Karlo Sonjaric

28.1.2025
„Excellent service. Since I found out about mailboxde I have been using the service several times and I am always pleasantly surprised by the professionalism, the promptness and the fair pricing. Highly recommended!“ Nat

11.12.2024
„Excellent service, reliable, quick and efficient. I appreciate that you can use the service for pre-paid return labels as well, which makes online shopping so much easier. What I like the most is that you can easily get in touch with the customer support if needed and they are super helpful and friendly. I accidentally attached the wrong return label to one of my packages, and they have been able to correct my mistake in a matter of 10 minutes. I have no hesitation to recommend this service to my friends.“ Nina Sivec

28.10.2024
„Always working smoothly.“ Maurizio

8.10.2024
„1 ère commande, tout est parfait ! la lettre recommandée est parti le jour même, et est arrivé en 4 jours ouvrés !++++“ SM

1.10.2024
„I have been using mailbox for several years, all praise, professional, friendly, fast delivery, all recommendations. Thank you.“ Zdravko C. , Montenegro

30.9.2024
„I had a fantastic experience using Mailbox.de! The service was incredibly fast, my package arrived in just 2-3 days from Belgium to Germany, and less than a week to Serbia. The whole process was smooth and efficient. I would definitely use this service again and highly recommend it to others. 10 out of 10!“ Vuk A.

20.9.2024
„Ustedes son mis favoritos, es sistema funciona muy bien, agil, rapido, eficiente. Seguiré realizando mis compras a Europa por MAILBOXDE. Felicitaciones.“ PABLO VERGARA PELAEZ

13.9.2024
„AVOID AT ALL COSTS because too high risk. Incompetent and unprofessional. They only have 2 jobs - receive parcels and communication. FAILURE at both. You will not believe my SHOCKING STORY. I attempt shipping my packages, but half are missing so I inquire. JAN ULRICH responds `I have some bad news for you. 11 ... have been returned through our fault, and we deeply apologize`. Two weeks later Im looking at my remaining packages - ANOTHER TEN PACKAGES HAVE DISAPPEARED. And a similar response: `I would like to apologize for returning (them) back to the senders.` Unfortunately, seller refund is no longer feasible. I politely asked for a balanced solution and was ghosted by Jan and Ondrej. First time they lost my ten packages. This is the message from Jan Ulrich: `Yes, I am back in the office and unfortunately, I have some bad news for you. 11 (packages) have been returned through our fault, and we deeply apologize for this. Can you ask your senders to resend them? We will charge you zero processing fee for them.` Two weeks later it happens again - ten more lost. This is the message from an employee - `I would like to apologize for returning the (packages) back to the senders. It`s my fault, unfortunately I didn`t notice the note that you wanted to keep (them)... The senders will refund your money for the goods. I am really sorry for the complications.` I send this response `Unfortunately, since these were Ebay I have no recourse. Even if the sellers wanted to refund they are unable - on Ebay the refund feature is deactivated after short time. Ive lost 200 plus Euros which is very low for 20ish lost packages. I am seeking compensation, or some sort of solution. Is there someone suitable that can assist?` NO RESPONSE and NO ACCOUNTABILITY, from either JAN or ONDREJ KRABS.“ John, Canada

Answer:
Dear John,

I checked the situation. First, I should mention that every shipment or letter 10 days before the expiration of the maximum period set by the system (70 days), according to our conditions, the customer is notified via e-mail before they are returned.

On January 25, 2023, you wrote to us that you would need to store your letters for 4-6 months.

We agreed to 3-4 months (the offered 4-month period ended on 5/24/2023) for the oldest letters. In the meantime, you received messages from us that we would return your letters in 10 days, to which you did not respond. This return system is set automatically.

On April 8, 2023, you wrote to us that you needed to extend the shipments again until the end of May 2023.

At the end of May 2023, the first letters were returned. And on May 31, 2023, you wrote to us that you wanted to send these letters, but you have not yet requested that they be combined or prepared for dispatch.

Yes, it's problematic that we didn't wait a few hours or days. My colleagues apologized to you, we offered compensation in the amount of not billing for our work and no fees. You have claimed from us all additional costs incurred by you in the amount of EUR 86.93. I am willing to pay this first damage. Send me your bank account number.

On June 21, 2023, another 4 letters from March 2023 were returned based on their non-confirmation. A month later you also demanded their full compensation in the amount of the purchase price.

Eight months later, in February 2024, we asked whether you could confirm your letters. Did you receive our message, please? Unfortunately, we have not received an answer.

I'm sorry, we are unable to offer these exceptional storage periods beyond our terms, as we don't have the system set up for this. Our goal is to find an amicable solution, it is not our goal to harm you. We are not perfect. But we recognize that you must have felt like an unprofessionally served customer when we promised you an exception via e-mail. I apologize for that.

If you have a trip through Germany, or I will have a trip through Vancouver in the future, and it will help to improve our mutual relations, I would like to invite you to lunch.

Yours sincerely,


Ondrej Krabs
Mailboxde.com GmbH

9.9.2024
„I used it for the first time and everything went well. Fair price and very fast shipping to Portugal. I highly recommend it“ Rui Pires

25.7.2024
„I am using mailboxde now for a couple of months for deliveries to Croatia. the company is reliable and fast. furthermore I am impressed by the passion of the whole team and the executive director who is sharing his expertise of setting up this service and the challenging processes on the about us page. It is impressive what you managed and what you went through, especially during corona. A big thank you for your outstanding service.“ Kristina S.

23.7.2024
„Is the first time that I use Mailboxde.com, I am without words for the amazing organization, really a great company. You made a excellent job.“ Nicolò Alberto Italy

22.7.2024
„Shipment got returned by DHL to them and they refuse to refund the amount i paid for the shipment. Unacceptable!! I can accept them keeping the extra processing fee due to doing work twice but refusing to refund the shipment cost is unacceptable!“ George Neokleous

Answer:
Dear Mr. Neokleous,

Your shipment contained a type of battery prohibited for air transport. You have undertaken not to hand over such a shipment for transport. Since the carrier apparently discovered this error on an X-ray, he returned the shipment and does not refund postage in these cases. The sender did not even mark the shipment with a security label so that we could detect this in advance. We inform you that these batteries cannot be transported in several places when selecting the transport you have chosen. I'm sorry, but I cannot accept your complaint.

My colleague offered you that we can return the shipment to the sender free of charge.

Thank you for your understanding.

Sincerely,


Ondrej Krabs
Mailboxde.com GmbH

4.7.2024
„I use mailboxe for more than 5 years ... excellent service, excellent communication, all the questions answered asap, I saved significant money via ordering over mailboxde.com, so it is a win-win situation. All recommendations and keep on going!“ GoranPP, Croatia

24.5.2024
„Definitely a must use service. I had my doubts at the beginning. Everything went very smoothly and I had my goods in 5 working days. From Germany to Greece with fully informative progress of the delivery. Consolidation is a service if you willing to order more than one products from different senders so mailboxde to send it as one shipment . Very professional and I am surely will recommend this service to someone who wants to buy from Germany something that is not shipped in his country. Keep up the good work guys! Best wishes! Nick“ Nikos Kef

24.5.2024
„Fantastic service! Very simple top up process via paypal. Whole page looks and feels simple and is very easy to use which is a great thing. Service is not expensive if you consolidate your packages. In one case sender did not write proper mailbox address with my ID. I was sure it could be a problem and that package would be returned but no. I got email from mailbox where were written instructions on how to upload a signed form which would give proper authority to all employees and director of mailbox to receive my packages on mailbox address even in case sender does not include my user id. It was fantastic experience. Thank you Ondřej for making this possible and I wish you only the best!“ Ivan K., Croatia

16.5.2024
„Servis toplo preporučam, radi savršeno, koristim ga godinama. Dostava je jako brza. Hvala puno!“ Mladen Ljubic

12.5.2024
„Thank you for great service. Easy and professional interface. Package arrived by 15 days.“ Yoav M. - Israel

8.5.2024
„Great service, package sent immediately after I payed a fee. Information I receive from Mailbox are on time and accurate. Customer support great. Super company!!“ Jelena G.

17.4.2024
„Very quick and accurate service, highly recommended.“ Csaba

25.3.2024
„First time user and am so impressed. Was an easy to use service that was clear, simple and would definitely recommend. Updated throughout, was well worth the money. Thank-you so much!“ Lisa BB, West Yorkshire

21.3.2024
„Awesome service, promptly responds to support mails, speedy, with consolidation you get by cheaper with delivery.“ Paulo B.

12.3.2024
„Mailboxde.com did not send the parcel for 6 days. I.“ Iva

Answer:
Dear Iva,

We apologize for any inconvenience caused to you. Unfortunately, you filled in the incorrect value for your product. I have checked your forwarding order and now you filled everything properly. The shipment will be sent today.

Thank you for your understanding and cooperation.

Best Regards,

Jan

24.2.2024
„To tell the truth, I have never tried other forwarding services, only this one but I am really satisfied with Mailboxde. Prices are correct and the service they provide absolutely amazing. There were some situations when sender did not write my personal ID on the box. I sent them a mail with tracking number, and they always found my package in hours and paired to my account. I always use the package consolidation, which totally worth its annual fee. From three packages its already cheaper than forwarding them one by one. They pretty quickly combine my packages and from the request to my house in Hungary it usually takes only 3-4 business days. This must be the best mail/package forwarding company from Germany to Europe. As long as the prices stay reasonable I highly recommend this service to anybody ordering from german ebay, amazon or any other webshop.“ Miklós Papp

12.12.2023
„Horrendous!! When setting up my account I mistakenly put wrong data for my name. I did not realize that something was off, as maybe I got funky post address as you sometimes do with forwarding services so I just copied it and ordered a package to mailboxde and waited for it for a couple month to realize they cannot forward my package because the name is not correct and there is nothing that can be done about, period. Not to fix my name, verify my identity, verify that it is my package or at least notify about a problem with my account before I received the package(the mistake in the name can be see right away), none of that. So my really expensive package for which I waited for really long will be sent back across the world. On top of it took me a couple hours calling by phone over span of two days to get my answers back. No help at all, I cannot recommend!“ A

Answer:
Dear gjcskfqlfdfq,scnhtq,

If the registration is made with 19 misspellings in the first and last name, which you also mention with the merchant, then it is misleading the seller, which no court would recognize as a typo. You submitted your review under the name "A", but according to your email, we have paired it with the following account under the name: gjcskfqlfdfq,scnhtq.

Sincerely,

Mailboxde.com GmbH

Amtsgericht Kerpen, Urteil vom 27.06.2014, Az. 104 C 106/14
§§ 145 ff BGB; § 1 und 2 der Allgemeinen Nutzungsbedingungen für eBay Kleinanzeigen

„Das Amtsgericht Kerpen hat entschieden, dass ein Käufer oder Verkäufer, der bei der Anmeldung zum Handel über eBay Kleinanzeigen falsche persönliche Daten angibt, keinen Anspruch auf Erfüllung bei Abschluss einer Transaktion hat. Es komme gar kein wirksamer Vertrag zustande, da ein wesentlicher Vertragsbestandteil – nämlich zwischen welchen Personen ein Vertrag zu Stande komme – fehle. Da bei falschen Daten das Risiko einer Nichterfüllung sehr groß sei und die wahre Identität sehr schwer zu ermitteln sein könne, sei derjenige, der seine Daten richtig angebe, schutzwürdig. Das Gericht zog sogar den Straftatbestand des § 269 StGB (Fälschung beweiserheblicher Daten) in Betracht."

Dear Sir,

Create a new account in your name, please, with which we can verify your identity. This will solve the problem.

Yours sincerely,

Ondrej Krabs, Mailboxde.com GmbH

4.12.2023
„The best service. I suggest that you arrange with external partners (DHL, GLS, UPS,...) to send packages over 30kg. All the best in your future work.“ Velimir, Croatia

21.11.2023
„Extremely complicated and not at all explained in the How does it works tab. I am trying to send a package received for a couple a day and I got only mixt messages like the shipping was approved then the shipping was cancelled.. the PayPal transaction was made but is not good for the shipping, the bank transfer was received and after a day I should wait for another day for the bank transfer to arrive.. Is very challenging to understand how is working for so many users.“ Alin

Answer:
Dear Alin,


Thank you for your feedback. The order was cancelled because you were registered with us only with your first name. Therefore, we requested verification, which has been successfully done. Your parcel will be sent after its confirmation the next working day (tomorrow is unfortunately a holiday in Saxony).

Thank you for your cooperation.

Yours sincerely,


Ondrej Krabs
Mailboxde.com GmbH

17.11.2023
„Very good service“ andre

16.11.2023
„Amazing service, very quick and reasonable pricing from DE to HU. Prompt email notifications, intuitive and integrated online portal. My package arrived at MailboxDE warehouse on Monday, GLS picked it up on Tuesday and it was delivered at my place on Thursday. Keep it going guys!“ Tamas, Hungary

15.11.2023
„Ich benutze es seit 2018 regelmäßig. Ich hatte einmal ein Problem und sie haben das Problem gelöst, indem sie die Benutzer-ID sofort erneuert haben. Aber auch Sonderwünsche müssen selbstverständlich ausgearbeitet werden, sofern man den Aufpreis dafür bezahlt. Beispielsweise soll es Optionen geben, Rechnungen aus dem Paketinhalt zu entfernen, beim Zusammenfassen von Paketen das aktuelle Paket beizubehalten oder alle Pakete zu öffnen und zusammenzufassen. Aber insgesamt bin ich mit dem Service sehr zufrieden.“ Kutay C.

20.9.2023
„Perfekter Service Bin begeistert und glücklich diesen Service für mich entdeckt zu haben. Absolut zufrieden.“ Iw

12.9.2023
„Very satisfied with the service thus far, forwarding at a reasonable rate and speed. The items arrived without issues, this appears to be good solution for buying from German retailers that refuse to ship items overseas.“ Sam

8.9.2023
„I have used your forwarding service six or seven times so far. It just works. Congratulations, your hard work has paid off!“ lesliedeanbrown.com

7.9.2023
„I have used this service twice so far. Very satisfied and I would recommend it. The process is as described, very fast.“ Iva

28.8.2023
„Service is very bad. My item is stuck somewhere and they do not answer to emails. Paid 75 euros for the item and did not receive it and do not know where it is. Do not use this service if you want to keep you money.“ Ariel

Answer:
Dear Ariel,

The shipment is ready for pick-up by the recipient in Israel. Normal transit time is 12 - 16 business days (priority), 16 - 22 business days (economy). Your shipment was delivered in 14 working days.

Can you let me know if the shipment arrived in order?

Thank you.

Yours sincerely,


Ondrej Krabs
Mailboxde.com GmbH

25.8.2023
„Amazing service, been using it for a couple of years now, packages are being delivered swiftly, very friendly staff, eager to help.“ Tomislav

15.8.2023
„Nelle informazioni indirizzo destinatario manca via e numero civico se avete problemi per la consegna contattatemi tramite mail.“ Canio P.

7.8.2023
„I am very pleased with the services of this company. No problems so far. Kind regards.“ mlik

4.8.2023
„I used mailboxde services for years until prices of postage goes too high. Now it is pointless to use it because i can buy directly from ebay and other websites from Germany. As example, postage on ebay to my country (Montenegro) is much lower then using mailboxde. Package of 50g now costs almost 10Euros and the same price on ebay is 6,9Euros“ Branko

17.7.2023
„It is too bad you refused to repack the package. I fell into a trap. Because of this, I am forced to return the package to the seller.“ I.

14.7.2023
„This is a brilliant service. I use it primarily to get stuff from Fabletics as they dont ship to Ireland. Really fast turnaround and great prices. Highly recommend,I have not been disappointed.“ Niamh, Ireland