User Experience

18.12.2017
„Hello My package was lost. The last update was on 6/12/17 (IPZ-Ffm, Germany) and so far I can not find it. Not in dhl nor in Israel. Order number 22516838.Track number 538175741865 (CL643215345DE).“ Janna S,Israel

Answer:
Dear Janna, Your shipment was not lost, only delayed. I apologize to you for the waiting. Deutsche Post will inform you and me about the further status of the consignment. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

13.12.2017
„I am very confused from this process. you said that you will ship my Order number 22521420 today, but you didn't and I see that my shipment is in status ready to send now instead of sent. You said that "We checked it all with my colleague again and our manager confirmed us, we can send your shipment". Can you explain me what is going on?“ Zohar

Answer:
Dear Zohar, Your PayPal account was used for more older accounts and the owner is different. Unfortunately, these checked shipments are delayed. Your shipment has been sent the next working day. Sincerely, Ondrej Krabs, Mailboxde.com

24.11.2017
„Works absolutely fine!! Best recommendations from here!!!“ Lasse, Copenhagen

24.11.2017
„My first experience with mailboxde.com was great: fast, reliable and with good support. Thank you for your services which I am happy to recommend. Greetings from Portugal“ António O.

19.11.2017
„First time I use such a service to import goods from another country and I am so surprised. It is efficient, no problem at all and my package has been forwarded in less than half a day ! Your compagny can be trusted, continue like this and thanks !“ A.Grimault, Grenoble. France

17.11.2017
„Please reply, I am from Serbia why can not I add money to my son's account at Mailboxde.com via PayPal account? Maybe because we are from Serbia or? Thank you very much, Nikola“ Nikola Serbia

Answer:
Dear Nikola, I would like to ask you if you can contact PayPal support in this case. Unfortunately, I do not know the reason. Thank you. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

17.11.2017
„Have purchased dozens of goods from Germany and UK, I paid consolidation and consolidated all that then sent them by Deutche Post priority on 25/10 the package arrive on 03/11 into my city in Morocco. This service is great and I recommend to anyone in the world. This was my first experience. Keep going ...“ Abdellatif Ouy***

15.11.2017
„Thank you very much for your services! You are amazing! Highly recommended!!! Greetings from Greece.“ Apostolis A.

15.11.2017
„Buy in Germany (google.de), delivery in France of 2 parcels. Very fast service, very correct price. Thank you“ Mathias

11.11.2017
„Thank u for this service but is that normal ?“ yahya jamaldine

Answer:
Dear Yahya, The name on the PayPal account (or credit card) must be the same as the customer´s and receiver´s name. Generally it is recommended to pay by bank transfer from your own bank account if you send goods to an address other than your place of residence. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

9.11.2017
„i have aproblem with charge my accounr from PayPal“ yahya

Answer:
Dear Yahya, The payment has been received from a different credit card holder. The amount was refunded. We can not receive this payment. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

3.11.2017
„Great service, highly recommended.“ Kristijan D.

28.10.2017
„These days one must be cautious with e-commerce, but I have to say Mailboxde.com worked like a charm. Thank you very much! I am one happy customer.“ T.L., Finland

25.10.2017
„Super fast service, parcel sended at next 14 hr. on working day. Thank you so much! Will repeat with you if needed! Have a nice day!“ M. R., Barcelona

23.10.2017
„I got an email last Thursday that my package (22498538, insured to 1000 euros) has been shipped, but when I try to open the tracking link I get an error "Shipment not found." Could you assure me that the package has been sent correctly? Thanks a lot.“ Simon W., Belgium

23.10.2017
„My package just arrived, right on time! Excellent and affordable service, would be happy to use it again.“ Simon W.

19.10.2017
„One of the best forwarding companies in Europe. Honest and transparents fees, they saved me a lot of money and headaches for purchases from Germany. I highly recommend.“ Mohamed

17.10.2017
„Used the service two times in last two weeks for a shipment from seller on amazon.de who can't ship to Croatia. First time I was a little bii affraid if the package will be resend to my adress but it was OK. Yes, You have to be patient with delivery because it takes few days more than expected. So, dont use it if you have short deadline (like gift present for omeones birthday that is very close to the order date. Postage and handling fee is reasonable fot the service obtained. Package is basicaly the original from amazon. They only put new label with adress over the amanzon's original label. I will recomend this service to my friends.“ Warm greetings from Croatia

8.10.2017
„A really professional forwarding company. Have used them for last few years and am very content with the service provided.“ Dave Gabbitas

5.10.2017
„I just recharged account having yearly consolidation subscription in mind (it ran out a month ago), but once I wanted to acquire new subscription I had to pay it again by CC although I had more than 35€ credit. I believe subscription should be paid from credit if there is a substantial amount there. Fix it for the future customers. Thank you.“ Josip K.

Answer:

29.9.2017
„Hello The following shipments haven't show up in tracking system: RC296177926DE RC296177943DE RC296177957DE“ Roberto Maria

Answer:
Dear Roberto, The last status is: Arrival at international place of exchange on 28. 9. 2017 in your country. My colleague will inform you via e-mail. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

28.9.2017
„Happy St. Wenceslas day!“ Branko Dumanovski

Answer:
Thank you! :) Czech support team

28.9.2017
„Used the service for the first time for a shipment of music CDs ordered from a third-party seller on amazon.de who can't ship outside Germany. Very happy and pleased with everything. It's easy to follow and there was no hassle at all. The item arrived well within estimate. Many thanks. ^ ^“ Tim S., Singapore

27.9.2017
„I would like to cancel a consolidation. Can you cancelling it? My ID 65304“ Branko Dumanovski

Answer:
Dear Mr. Dumanovski, the consolidation was cancelled. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

27.9.2017
„my parcel Looks deliverd ,someone else signed for it andnow parcel disapaerd. DHL delivered to mailboxde.com got proof from dhl but nobody knows where my parcel is . thats nearly 1000€ missing“ lara

Answer:
Dear Lara, The shipment was already processed. I strongly apologize to you for the delay. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

18.9.2017
„Hello, my ID is 51851. I forwarded two parcels one week ago but they still are "ready to send". I wrote a email and also made a phonecall but nothing helps. You took my credits but the parcels are still in your warehouse. When will you send the parcels???“ Gordon

Answer:
Dear Sir, we are still waiting for your power of attorney. You was informed via e-mail. The address details are missing the company name Mailboxde.com GmbH. Yours faithfully, Lucie, Mailboxde.com GmbH

14.9.2017
„Hello, I would like to cancel a consolidation. Can you help cancelling it?“ Roberto Maria

Answer:
Dear Roberto, The consolidation was canceled. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

4.9.2017
„This Company saved us lots of Time, Money and Headaches. If you need a Service like this... USE MAILBOXDE“ Wiston Flores, USA

1.9.2017
„I would like to thank you for an excellent service. Amazon.de didn't ship Lenovo tablets outside Germany so I had to use your service which was great. Free shipping to mailboxde and then about 15 euros to Croatia. Took 2 or 3 days, I forgot exactly. Shipment was in original condition without damages. Thanks a lot.“ Tomislav, Croatia

10.8.2017
„I used mailboxde for the first time, and set up my free mailbox in advance. I purchased and ordered a 9kg package of small plastic automotive parts for resale from my supplier near Stuttgart (who does not export) mail the package via DHL to mailboxde which arrived 3 August. I filled out the forwarding form on 6 August evening in USA (7 August morning in Germany), supplied Customs information, viewed the detailed invoice, and paid via PayPal. It shipped via UPS Express Saver the same day, and arrived at my address in 3 days on 9 August, with UPS tracking the whole way, and no delay in US Customs. I emailed the invoice from my supplier, which they attached in a blister pack to the package. There was no paper Customs Declaration attached to the package, but perhaps it was embedded in the UPS scan. I've had packages held for days in US Customs, so I like to make sure "all my ducks are in a row". Lucie helped me through the process, and was very friendly. A professional, extremely fast, straight forward sevice. I will be using them again. I highly recommend mailboxde!“ Gary C., USA

26.7.2017
„Thank you! Customer service was amazingly helpful and overall very pleased with this service. Highly recommended!“ Sergiu T.

20.7.2017
„I've opened an address at mailboxde.com only this year to be honest with a bit of scepticism. Until today 9 items that I had ordered were forwarded to my domestic address promptly and with no complaints from my side. Even the problem with my latest shipment, where the original sender forgot to add my contact details, was very promptly solved and the item was the same day forwarded to me. I recommend the service of mailboxde.com!“ Andreja, Slovenia

13.7.2017
„I have a question regarding VAT. If I order something from amazon.de and want that deliverd to my country where VAT is 25% I get the total price from amazon at checkout. But if I want that same goods delivered to my mailboxde.com address located in Germany I get the price with German VAT (19%). That is 6% price difference where I benefit. When you send those goods to me will that VAT difference be calculated somewhere again (customs or....) or I can really benefit this way. With your shipping costs I'm still in green territory based on VAT differences. THNX“ TheVeka

Answer:
Hello, I contacted our tax advisor and everything is in order and according to the rules. Ondrej Krabs, Mailboxde.com GmbH

28.6.2017
„Hello, can i send using your services a domestic espresso machine, which weights with all the accessories ~25kg?“ Maki

Answer:
Hello, I apologize to you, we can offer shipping up to 20 kg to your country. Thank you for your understanding.  Sincerely, Ondrej Krabs, Mailboxde.com GmbH

21.6.2017
„Great and fast service with reasonable shipping costs. Highly recommended and will be ordering from Germany in near future again. For some reason, I did not get any e-mail (checked the spam box also) when I set up the account or when my order was delivered..?“ Jenni, Finland

Answer:

14.6.2017
„Hallo. Ich bin sehr zufrieden mit dem Service den MailboxDe liefert. Schnelle und uebersichtliche Auflistungen, freundliche und hilfbereite Gespraechspartner.“ Gabriele, Paraguay

13.6.2017
„I see in my mailboxde.com inbox that the item arrived 28.05. I paid all delivery expanses 29.05. I wrote email on the 11the of June. Sadly,no news of sending me my item and no feedback.“ Vladimir Saitor

Answer:
Dear Mr. Saitor, Log into Your account and send the shipment as follows:
1) To order transport click on the button Continue and choose a carrier.
2) Fill forwarding order and click on the button Confirm and pay from my credit.
Thank you for your cooperation. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

6.6.2017
„Hello, I have sent you several emails about 2 orders that I have not received by now: 22450153(from 11.5.2017) and 22437143(from 28.3.2017!!!). I want a full refund (shipping costs and insurance) to my Paypal account. I really don't know whats going on with your service... I'm waiting for a reply.“ Ronit

Answer:
Dear Ronit, We have received a message from Deutsche Post, that your shipments are not lost, however there is a problem on the way to Israel with all postal shipments now. The claim was started. I will inform you, when we receive more details. Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com

Update 9. 6. 2017:
Shipment is prepared for customs clearance in Israel. Sincerely, Ondrej Krabs, Mailboxde.com

12.5.2017
„Could you be more clear about your shipment schedules. What is the time window for your dispatching schedule? My shipment was not dispatched "after 2 PM" as I processed it 3.15 PM one day. Exposing your time window would help your clients to syncronize their own schedules with your logistics.“ MailBoxer

Answer:
Hello, I apologize to you for the misunderstanding. Shipments are sent at about 2 pm. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

8.5.2017
„Your prices are very expensive. In my last order No.22447617 my parcel is about 1.36kg should be 21.89EUR but you charged 26,06 EUR... Moreover, in UPS tracking website they says the parcel is 1kg not 1.36kg... You have good and trusted service, but the prices are very expensive for 1kg package!“ Ronit S

Answer:
Dear Ronit, The price is right. We have charged 26,06 EUR incl. VAT - 4,17 EUR (VAT) = 21,89 EUR. The VAT was deducted on your Forwarding order before the payment. UPS shows a declared and rounded weight from the seller (1,00 kg). We can check the weight of every shipment once again without any problems. Do not hesitate to contact us before ordering. Sincerely, Ondrej Krabs, Mailboxde.com GmbH

9.4.2017
„I was wary of these services because I have had not-so-great experiences with similar services that operate out of the USA. But Mailboxde changed my mind. Prices were reasonable, the site was easy to use (with good communication), and they were very fast. An excellent company!“ Bille, Japan

1.4.2017
„Εξαιρετική υπηρεσία. Χωρίς κρυφές χρεώσεις, γρήγορη επεξεργασία αποστολών και ευγενική εξυπηρέτηση. Πολύ χρηστικό το site σε όλα τα βήματα της διαδικασίας.“ George

28.3.2017
„Extremely fast, professional and honest. My recommendation.“ Nicola, Montenegro

16.3.2017
„I am impressed buy the efficiency of the service and the reasonable pricing. I used another service before, which is now closed, and I am so happy now that I had to switch to Mailboxde, which is much cheaper and quicker! thank you so much, Ondrej, for your brilliant service! Regards,“ Liuba

16.3.2017
„My first parcel arrived in Canada safely and fast! Also great e-mail customer service. So far very pleased :)“ Marcus

23.2.2017
„Hello, I have a shipment that has arrived to you on February 19th. I also have transferred to your bank account on February 16th. Variable symbol: 247392" Roberto, Mexico, robertomaria.com

22.2.2017
„Your Prices for shipping to Israel is so much expensive now!! I consider to look up for a new service... (It is not worth to send 1kg weight parcel. Maybe over 2kg is OK) 28EUR is too high! I want a discount!! I have used to pay 17 EUR maximum! " Ronit

Answer:
Dear Ronit, Our Deutsche Post - Weltpaket prices to Israel were set incorrectly in different zone in 2016. All shipments to Israel were mistakenly discounted in 2016. Thank you for your understanding. Sincerely, Ondrej, Mailboxde.com GmbH

21.2.2017
„I have been using mailboxde.com for the last 2 years and can only say thumbs up." Lars, Denmark

20.2.2017
„Thank you very much for mailboxde. Very recommended services. " Fatimah, Australia

10.2.2017
„Hello, I would like to know if you can send the Belgium to Spain, if you could do the virtual address for Belgium, instead of Germany. I would like to order from a Belgian online store, and it seems that they only ship to Belgium. Thank you" Laura Minguez

Answer:
Dear Mrs. Minguez, We can offer the shipping only from Germany. Thank you for your understanding. Sincerely, Ondrej, Mailboxde.com GmbH